VoIP Telephony Services

SMH integrio BV with the trade name ‘INTEQRIO’ take your privacy seriously and tries to protect the privacy of personal data. We will only ever collect, keep, use or share your data where you have given us your consent, or if we are legally obliged to do so. See below for an explanation of how we collect and use data, and for an explanation of how you can request to be removed from our file.

1. WHAT WE COLLECT

We may collect the following information:

• Your name, contact and billing information, transaction and credit card information;
• We require that users supply personal information, including name, company, telephone number, e-mail address, VAT ID where applicable
• We use cookies, a data analysis technique.

2. HOW WE USE PERSONAL DATA

We use this information to operate our business activities effectively, understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping;
• Improve our products and services;
• Customer care procedures;
• Provide information about new products, special offers or other relevant information you may find interesting;
• We may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax, or mail.


3. Use of personal information

We collect and use personal information to provide feedback, provide support and assist in reviewing & obtaining feedback on the services we provide. We also use data to ensure that no laws or contractual terms are violated.

• Marketing

If you would prefer us not to contact you via direct marketing (newsletter email for example), please contact [email protected] & we will ensure that all relevant data is removed from our system & you no longer will be contacted unless you expressly request it.

• Collection of personal information

We collect personal information directly from customers. The data of customers who request that their data can be safely stored in our system or the data of customers who place orders through the website will be stored for a reasonable period to simplify, manage & support the services we provide.

• The personal information we collect

In addition to the data that Inteqrio receives directly from clients via telephone or e-mail, we will also collect data from users who place orders via the website or visit the website. This data includes e.g. logs, network data, data & access to systems, data from the sender & recipients of messages sent on our services, times & location of login or access, duration of the sessions, clickstream & similar usage or system data. This data can sometimes be traceable to/related to not only companies but also mentioned individuals. Feel free to take a look at the Inteqrio’s website anonymously if you are concerned about data retention.

Upon request, we may provide visitors to our website with access to any information, including confidential information we hold about them (but not other users, unless required by law), including contact information (e.g., name, delivery address, telephone number, email address). Users can access this information by writing or emailing us.

We also collect the email addresses of people who communicate with us via email & aggregate information about which pages users visit. Information shared by users such as research information and/or registrations on the website is also collected. The information we collect is mainly used for internal assessment & to improve the content of www.annadutch.nl & services. It is also used to notify users of updates to our services. This information is not shared with third parties for commercial purposes. If you prefer not to receive e-mails please send an e-mail to [email protected]

4. Ways of saving & duration of saving

Inteqrio can store your data in its databases, e.g. the client database or supplier database, for reference. This information can be used by Inteqrio for a reasonable period, to be able to answer questions or solve problems, to offer improved & renewed services & to comply with legal data retention obligations. This means that we may retain information even if someone no longer uses the Inteqrio services or after a person no longer has contact with Inteqrio. Unless otherwise required by law, authorities or regulatory bodies, we will only retain data for a reasonable period after collection.

5. Third parties

Inteqrio will only share data with third parties if you agree to this. Data necessary for the provision of services such as delivery (name of recipient, delivery address, telephone number, etc.) will be securely shared with third parties where necessary. We will only share your data with companies that operate by the legal requirements of data processing, protection & storage. Details about who your data has been shared with & why are available on request. Inteqrio’s customer base is not shared with third parties.

6. Email Alerts, Correspondence & Newsletters

Inteqrio will occasionally send e-mail alerts & e-mail correspondence to customers who have placed an order in-store, by telephone, via e-mail or the website. E-mails are sent to the addresses provided directly to Inteqrio by the customers. From time to time we will also send newsletters about services, new products, etc. You can opt-out of receiving email alerts or newsletters at any time by following the instructions in the alert, notification or e-newsletter. or by emailing [email protected].

• Monitor email correspondence

We may intercept emails sent to individuals within Inteqrio. This could be for security reasons, crime detection, or to ensure prompt service during an employee's absence. We may reject, withhold, or remove the content in an email if the content is certain or contains attachments that could disrupt Inteqrio's systems or cause security issues because they carry viruses.

8. Cookie Policy

What are Cookies?

As is the case with almost all websites, our website also uses cookies. These are very small files that are downloaded to your computer to improve your browsing experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However, this can cause the functionality of the website to deteriorate or some parts not to work at all.

How we use Cookies

We use cookies for a variety of reasons, as described below. Unfortunately, in most cases, there are no default options for disabling cookies without also disabling their functionality and the features they add to this website. It is recommended that you leave all cookies on if you are not sure whether you need them or not, as they may provide a service that you are using.

Disable cookies

You can prevent the placing of cookies by adjusting the settings in your browser (see your browser Help for more information on how to do this). Please note that disabling cookies does affect the functionality of this and many other websites that you visit. Disabling cookies usually also result in disabling certain functionalities on a/this website. It is therefore recommended that you do not disable cookies.

The Cookies We Install

• Email and newsletter related cookies

This website offers newsletter or email subscription services for which cookies can be used to find out if you are already registered and to show you certain notifications that can only apply to subscribed/unsubscribed users.

• Cookies related to order processing

This website offers e-commerce or payment facilities so some cookies are essential to ensure that your order is stored so that we can process it properly.

• Cookies related to forms

When you submit data via a form such as that found on the contact pages or comment forms, cookies may be installed so that your data is remembered for future correspondence.

Third-Party Cookies

In some special cases, we also use cookies from trusted third parties. The following section explains which third-party cookies you may encounter through this website.
This website uses Google Analytics. This is one of the most reliable and widely used analytical solutions available. This allows us to understand how you use the website and try to find ways to improve your browsing experience. For example, these cookies look at how long you stay on the website and which pages you visit. In this way, we can continue to offer attractive content.

For more information about Google Analytics cookies, see the official Google Analytics page.

Hopefully, this has cleared things up for you. As mentioned before, if there's something you don't know or need, it's probably best to leave the cookies in place in case they are related to any of the features you use on our website.

9. Security

Security regarding the handling & storage of electronic & physical files is taken very seriously at Inteqrio. We take appropriate measures (including access control, password protection, encryption, alarms, backup, environmental integrity & transmission/communication standard) to protect against the loss, alteration, or misuse of personal information.

10. Questions & Information

If you have any questions about INTEQRIO's privacy/data protection policy or the use of data in a particular service, please send an email to [email protected]